1. How can I place an order?
Once you have added all your desired items to your shopping cart, follow these instructions:
To order as a guest :
Click on the ‘Shopping Bag’ button and proceed to Checkout, Enter all your required shipping and billing information
Click on ‘Confirm Order’ and check your email for a Sales Order Summary
To order with a Reneiq account :
Click on the ‘Shopping Bag’ button and proceed to Checkout
Click on ‘’Continue to Payment Method’ and choose your method
Click on ‘Complete Order’ and check your email for a Sales Order Summary
2. What if I don’t get a Sales Order Summary?
A Sales Order Summary is essentially a soft receipt that should be emailed to you within an hour of placing your order. If you don’t get one in your inbox, check your junk/spam folder and if it still isn’t there, call Customer Service at +92 321 7429892 to confirm your order.
3. Does adding an item to the shopping cart reserve it?
No, an item will only be reserved for you after you have confirmed your order at checkout.
4. How will I know that you have received my order?
The Sales Order Summary emailed to you will act as confirmation that your order has been logged in our record. If you do not get this email, please contact Customer Services at +92 321 7429892
5. How can I track my order?
The ‘Order History’ section on your Dashboard will give you details pertaining to your previous orders as well as the status of your current order with regards to the stage of processing.
6. What different order statuses can I face?
Payment Pending Authorization: Your order has been logged and we are waiting for authorization from the payment gateway. Payment Authorized, Order Processing: Authorization has been received from the payment gateway and your order is being processed.
Order Shipped: Your order has been shipped by the seller and is on its way.
Order complete: Shipment received, and the transaction completed. Order
Canceled: The order was canceled.
7. What are the benefits of ordering through an account?
Having an account will allow you to save your billing and shipping information for quick checkouts, allow you to view all your previous order history and enable you to subscribe to our weekly newsletter which will keep you up to date with all of our exciting new products and promotions.
8. What is the difference between Order ID and Tracking ID?
Your Order ID will be used to identify your order and will be a part of the Order Sales Summary email. Another email will be sent to you once your order has been dispatched with your Tracking ID which will allow you to check the status of your delivery on the courier’s website.
9. Can I add items or make changes to an existing order?
Unfortunately, it is not possible to combine orders or add items to an existing order once the order has been processed.
10. Can an order be available for store pickup?
Unfortunately, we do not offer store pickups yet.